Question 1

How will I receive my tickets?

Accepted Answer

After you complete your purchase, you will receive an order confirmation email within a few minutes. This email will contain all the details of your purchase, including the event, date, and number of tickets. Please note we do not send tickets by post.

Question 2

What is your cancellation policy?

Accepted Answer

Free cancellation with a full refund if you cancel more than 24 hours before the tour starts. Cancellations made less than 24 hours before the start time, or no-shows, are non-refundable. If the operator has to cancel (for example due to bad weather or safety), you get a full refund or a free reschedule. To cancel, message us on WhatsApp (+34 624 074 633) with your booking reference — eligible refunds are processed within 14 days.

Question 3

How far in advance do I need to book?

Accepted Answer

No — online bookings need at least 24 hours' notice before the activity starts, because the operators close their lists a day ahead. That applies all year and to every excursion. If you need something sooner, message us on WhatsApp (+34 624 074 633) or visit the office and we'll do our best to fit you in.

Question 4

Will I be picked up at my hotel, and where is the meeting point?

Accepted Answer

The exact meeting point for your excursion will be specified in your booking confirmation email. If a transfer service is included with your booking, we offer convenient hotel pickup. The availability of this service will depend on your hotel’s location and the specific excursion.

Question 5

May I pay directly in cash when the tour / activity starts?

Accepted Answer

We offer online purchases on the platform. If you wish to buy with cash you can visit our office.

Question 6

Do you offer discounts?

Accepted Answer

We generally cannot give any discounts due to the very high demand. We offer discount for group bookings. Please contact us

Question 7

What happens if the weather is too bad to go on the excursion?

Accepted Answer

If the weather is too bad to go on the excursion, it will be rescheduled or you will receive a full refund.

Question 8

May I purchase a gift voucher?

Accepted Answer

To purchase a gift voucher, you can either book with a specified date if you know it or without a date. Simply provide your personal details during the booking process—your name, email address, and phone number. Shortly after, you'll receive an email containing the ticket or voucher as a printable PDF, ready for you to gift immediately

Santa Cruz — Anaga — La Laguna — bus tour

Prices

✓ Included

Frequently asked questions